---
title: Why is PDF2Go not guaranteed in this case?
description: "PacerPro can only guarantee real-time notifications when: Tip: If you have access to a recent Notice of Electronic Filing for this case, look for an @ecf.pacerpro.com address next to the attorney's na"
---

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# Why is PDF2Go not guaranteed in this case?

PacerPro can only guarantee real-time notifications when:

- you, or an attorney at your firm, has a notice of appearance in the case, **and**
- the attorney of record in the case has an @ecf.pacerpro.com email address added as a secondary recipient

Tip: If you have access to a recent Notice of Electronic Filing for this case, look for an @ecf.pacerpro.com address next to the attorney's name. If it's not there, reach out to a PacerPro admin at your firm. 

There are some other, less common reasons, why you might not be receiving PDF2Go in a particular case. 

For more information, click one of the below links:

- [The case is in the District of Arizona, Northern District of Texas, or the Northern District of Alabama](https://pacerpro-8589351.hs-sites.com/knowledge/my-case-is-in-d.-arizona-n.d.-texas-or-n.d.-alabama?hsLang=en)
- [The attorney from my firm appearing in this case is admitted *pro hac vice*](https://pacerpro-8589351.hs-sites.com/knowledge/my-attorney-is-admitted-pro-hac-vice?hsLang=en)

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