---
title: Troubleshooting | Help Center
description: Find answers to commonly-asked questions about PacerPro.
---

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1. [Help Center](https://support.pacerpro.com/)
2. [Troubleshooting](https://support.pacerpro.com/troubleshooting)

# Troubleshooting

 Find answers to commonly-asked questions about PacerPro.

- [Is there a User Guide I can view or download?](https://support.pacerpro.com/is-there-a-user-guide-i-can-view-or-download)
- [Why are no cases showing up when I filter My Cases?](https://support.pacerpro.com/why-are-no-cases-showing-up)

## PDF2Go

- [My case is in D. Arizona, N.D. Texas, or N.D. Alabama](https://support.pacerpro.com/my-case-is-in-d.-arizona-n.d.-texas-or-n.d.-alabama)
- [Why am I not receiving PDF2Go emails?](https://support.pacerpro.com/i-didnt-receive-a-pdf2go-email-for-one-of-my-cases)
- [I received a PDF2Go email that attached the court notice instead of the documents](https://support.pacerpro.com/i-received-a-pdf2go-email-that-attached-the-court-notice-instead-of-the-documents)
- [My Attorney is Admitted Pro Hac Vice](https://support.pacerpro.com/my-attorney-is-admitted-pro-hac-vice)

## Error Notifications

- [How do I resolve this error message? This is an Attorney Filing PACER account. PacerPro requires a View-Only PACER account](https://support.pacerpro.com/error-message-this-is-an-attorney-filing-pacer-account.-pacerpro-requires-a-view-only-pacer-account)

## Docket Updates

- [My Docket Update is still running after I turned it off](https://support.pacerpro.com/my-docket-update-is-still-running-after-i-turned-it-off)
- [I think I'm being charged for a Docket Update I turned off.](https://support.pacerpro.com/i-think-im-being-charged-for-a-docket-update-i-turned-off)

## Account Settings

- [How to adjust your firewall/whitelist settings](https://support.pacerpro.com/how-to-adjust-your-firewall-settings-so-pacerpro-loads-properly)

- [Email Notifications](https://support.pacerpro.com/email-notifications#main-content)

    - [PDF2Go](https://support.pacerpro.com/email-notifications#pdf2go)
    - [Docket Updates / Case Tracks](https://support.pacerpro.com/email-notifications#docket-updates-case-tracks)
- [Troubleshooting](https://support.pacerpro.com/troubleshooting#main-content)

    - [PDF2Go](https://support.pacerpro.com/troubleshooting#pdf2go)
    - [Error Notifications](https://support.pacerpro.com/troubleshooting#error-notifications)
    - [Docket Updates](https://support.pacerpro.com/troubleshooting#docket-updates)
    - [Account Settings](https://support.pacerpro.com/troubleshooting#account-settings)
- [Setting Up My Account](https://support.pacerpro.com/setting-up-my-account)
- [Smart Docket & Downloads](https://support.pacerpro.com/smart-docket-downloads)
- [Searching for Cases](https://support.pacerpro.com/searching-for-cases#main-content)

    - [My Firm's Cases](https://support.pacerpro.com/searching-for-cases#my-firms-cases)
    - [PACER Search Overlay](https://support.pacerpro.com/searching-for-cases#pacer-search-overlay)
- [Case Settings, Distributions & Folders](https://support.pacerpro.com/case-settings-distributions-folders#main-content)

    - [Folders](https://support.pacerpro.com/case-settings-distributions-folders#folders)
    - [Setting Up & Adjusting Distributions](https://support.pacerpro.com/case-settings-distributions-folders#setting-up-adjusting-distributions)
- [Admin Center](https://support.pacerpro.com/admin-center)
- [New Products & Features](https://support.pacerpro.com/new-products-features#main-content)

    - [My Cases 2022](https://support.pacerpro.com/new-products-features#my-cases-2022)
- [Manifold](https://support.pacerpro.com/manifold)
- [State Courts](https://support.pacerpro.com/state-courts)
- [Accounts & Billing](https://support.pacerpro.com/accounts-billing)

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PacerPro Help Center

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